Case Studies
Case Study 1 - workflow solution
Problem
In 2008 a global transcription firm was growing rapidly with many hundreds of clients sending ever-increasing numbers of jobs on a daily basis. All the jobs had different formatting and deadline requirements, and it was becoming impossible to keep track manually of work allocation, deadline-meeting and quality control.
Tyger Valley Systems' solution
Tyger Valley Systems proposed the automation of virtually the entire workflow process - work upload, file conversion, file timing, quality setting, work allocation, QC allocation, delivery to client and invoicing.
Benefits
- automation led to reduced staffing costs
- possibility for human error removed
- happier staff and happier clients, for whom there were also many benefits
- since the new system is Internet-based, the firm are now able to manage their workflow from anywhere – even from their cellphones!
Case Study 2 - recruitment workflow solution
Problem
The same firm had a staff complement of over 100 transcribers, and a constant and active recruitment process was in place. However, a great deal of time was being wasted assessing the enormous volume of applications from transcribers, over 95% of which were sub-standard or did not meet the clearly-specified job criteria.
Tyger Valley Systems' solution
Tyger Valley Systems proposed an Internet-based application procedure with a unique testing system to automatically sift out unsuitable candidates and prevent the applications from reaching the company’s recruitment staff, so that they would only ever need to process candidates whom the automated procedure had predetermined as suitable and high-calibre.
Benefits
- the firm is able to advertise more widely for staff since it knows it can easily process high volumes of applications
- more applicants means a wider pool of candidates to recruit from, and therefore a higher chance of finding excellent staff
- higher quality of new recruits means higher work standards, therefore QC costs were reduced substantially
